Why Customers Trust 20/20 Exteriors for Their Roofing and Siding Needs

When it comes to home improvement, particularly roofing and siding, homeowners want a company they can rely on to deliver quality, durability, and peace of mind. In Spokane, WA, and the surrounding areas, 20/20 Exteriors has earned a stellar reputation as a go-to contractor for these essential exterior services. But what is it about 20/20 Exteriors that inspires such trust? Below, we explore the key reasons why customers consistently choose this company for their roofing and siding needs.

One of the standout reasons customers trust 20/20 Exteriors is the company’s commitment to using top-tier materials. Whether it’s installing lifetime composition shingles from trusted brands like IKO Cambridge or durable steel and vinyl siding options, 20/20 Exteriors ensures that every project is built to last. Homeowners appreciate knowing that their investment will withstand Spokane’s diverse weather conditions, from heavy snowfalls to scorching summers. The company even offers a “Lifetime” Warranty on select products, backed by a 40-year guarantee that’s transferable to future homeowners—a testament to the confidence they have in their materials.

At 20/20 Exteriors, customers aren’t just another job on the schedule—they’re treated like family. The company prides itself on providing a personalized approach, where clients work directly with the owners, Tim Nicholas and Jeremy Munsen. This direct line of communication ensures that every question is answered and every concern addressed. From the initial consultation to the final cleanup, 20/20 Exteriors maintains transparency about timelines, costs, and project details. Customers value this honesty, knowing exactly what to expect without hidden fees or surprises.

Experience matters when it comes to roofing and siding, and 20/20 Exteriors brings years of expertise to the table. Their highly skilled contractors are well-trained in the latest installation techniques and use state-of-the-art equipment to deliver flawless results. Whether it’s a complex roof replacement or a detailed siding installation, the team’s craftsmanship shines through. Homeowners trust that their projects are in capable hands, with a crew that’s dedicated to getting the job done right the first time.

Home improvement can be a significant investment, but 20/20 Exteriors makes it accessible without sacrificing quality. They strategically price their services to compete with other local contractors while still using premium, brand-name materials. This balance of affordability and excellence resonates with customers who want the best value for their money. Whether it’s boosting curb appeal with new siding or protecting their home with a sturdy roof, homeowners know they’re getting a fair deal with long-term benefits like increased energy efficiency and property value.

When homeowners in Spokane choose 20/20 Exteriors, they’re choosing more than just a contractor—they’re choosing peace of mind. With top-quality products, expert craftsmanship, transparent service, and a customer-first mindset, it’s no wonder this company has become a trusted name in roofing and siding. Whether you’re looking to replace an aging roof, upgrade your siding, or tackle a full exterior makeover, 20/20 Exteriors proves time and again why they’re the preferred choice for homeowners who refuse to settle for less.

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Why Choosing a Local Roofing Contractor Matters More Than You Think

17 August 2026

When your roof needs to be repaired or replaced, choosing the right contractor is one of the most important decisions you will make. Your roof protects your home, your family, and everything inside it. In the Spokane area, homeowners have plenty of roofing companies to choose from. Unfortunately, we also see companies that travel into the area after storms or periods of high demand, collect as many jobs as possible, and move on to the next market. That is why choosing a local roofing contractor matters. A local roofing company isn't simply a company that happens to be working in Spokane today. A truly local contractor has a reputation, a business presence, and a long-term commitment to the community. 1. A Local Roofer Will Still Be Here After the Job Is Done One of the biggest advantages of hiring a local roofing contractor is accountability. Your roof isn't a one-day transaction. Even when the installation is completed properly, questions or problems can occasionally arise months or years later. You want to know that the company you hired will still be around when you need them. Some out-of-state or storm-chasing contractors operate in an area temporarily. They may arrive after a major storm, complete hundreds of projects, and eventually leave the region. If something goes wrong after they leave, getting someone back to your home can be difficult. A local contractor has a much stronger incentive to stand behind their work. Their reputation is built in the same community where they live and work. 2. Local Contractors Have a Reputation to Protect When you hire a local roofing company, you're not just hiring a crew. You're hiring a business that has to live with the reputation it creates in the community. Local contractors depend on referrals, repeat customers, online reviews, and relationships with homeowners and other local businesses. That creates accountability. A company that plans to serve Spokane for many years understands that every roof it installs represents its name. Good workmanship and good customer service aren't simply promises—they are essential to staying in business. 3. Local Roofers Understand Spokane's Weather Roofing isn't the same everywhere. A roofing system that works well in one part of the country may have different considerations in Eastern Washington. Spokane-area homes experience cold winters, snow, ice, wind, summer heat, and significant temperature swings throughout the year. A contractor who regularly works in the Spokane area understands the local conditions and the challenges they can create for roofing systems. Local experience also means familiarity with the types of homes, roofing materials, building practices, and common roofing problems found throughout the Inland Northwest. 4. You Know Who You're Actually Hiring Before signing a roofing contract, homeowners should know exactly who they are doing business with. Ask questions such as: Where is your company located? How long have you been serving this area? Are you properly licensed and insured? Can you provide local references? Do you have a permanent local business presence? Who will I contact if I have a problem after the project is finished? Is the work being performed by your employees or subcontractors? Who will be responsible for warranty issues? A reputable local contractor should be comfortable answering these questions. If a company is difficult to reach, has no meaningful local presence, or seems to have appeared in town overnight, homeowners should proceed carefully. 5. Local Contractors Have More to Lose This is one of the most important differences. A company that travels from market to market may be able to leave a community behind once the work is completed. A local roofing contractor doesn't have that luxury. Their office is here. Their employees live here. Their customers are here. Their reputation is here. If a local contractor does poor work, word spreads quickly. If they do excellent work, homeowners recommend them to their friends, neighbors, and family. That creates a powerful incentive to do the job correctly and take care of customers. 6. Local Matters When You Need Warranty or Follow-Up Service A roof can last for decades, so choosing a contractor shouldn't be based solely on who offers the lowest price today. Consider what happens five years from now. If you have a question about your roof, discover a problem, or need warranty assistance, will you be able to reach the contractor? A local roofing company has a physical presence in the community and can provide ongoing service long after the installation is complete. That peace of mind is worth considering when comparing bids. 7. Your Money Stays in the Local Community Hiring local also benefits the community itself. Local roofing companies employ local workers, purchase products and services from area businesses, pay local taxes, and contribute to the regional economy. When you hire a reputable Spokane-area contractor, more of the economic benefit of your roofing project stays right here in the Inland Northwest. 8. Don't Let a Storm Create Pressure to Make a Quick Decision After a major windstorm or hailstorm, homeowners may suddenly see roofing contractors offering inspections and repairs. Some may be legitimate local contractors. Others may be companies that travel from outside the area specifically to pursue storm-related work. Regardless of who comes to your door, don't let anyone pressure you into signing a contract before you've had time to do your homework. Get multiple estimates. Check reviews. Verify licensing and insurance. Ask where the company is based. And most importantly, make sure you understand who will be responsible for your roof after the crew leaves. A reputable contractor should be comfortable giving you time to make an informed decision. 9. The Lowest Bid Isn't Always the Lowest Cost Roofing is an area where choosing solely on price can be risky. Two contractors can provide dramatically different bids because they may be proposing different materials, installation methods, warranties, or levels of workmanship. A low bid doesn't necessarily mean you're getting a better deal. The better question is: "What am I actually getting for the price I'm paying?" Look at the contractor's reputation, experience, insurance, warranty, materials, installation process, and commitment to customer service—not just the number at the bottom of the estimate. What Should You Look for in a Local Roofing Contractor? Before choosing a roofing company, take a few minutes to research them. Look for a contractor that: Has an established local presence Has a strong history of customer reviews Is properly licensed and insured Can provide local references Clearly explains the work being performed Uses quality roofing materials Provides written estimates and warranties Is easy to contact Will be available after the project is completed Has a reputation it is committed to protecting Your roof is too important to trust to a company that may disappear when the job is finished. Choose a Roofing Company That Plans to Be Here Tomorrow At 20/20 Exteriors, we believe roofing is about more than installing shingles. It's about building relationships with homeowners and earning a reputation that lasts. We live and work in the Spokane area, and our customers aren't simply addresses on a map. They're our neighbors. When you choose a local roofing contractor, you're choosing someone who has a reason to stand behind the work—not just today, but years from now. Before you sign a roofing contract, ask yourself one simple question: "If I have a problem with this roof five years from now, will this company still be here to help me?" That's one of the biggest reasons choosing a reputable local roofing contractor can make such a difference. If you're considering a roof repair or replacement in Spokane or the surrounding area, contact 20/20 Exteriors for a professional evaluation and estimate.